Last updated: 12 October 2026
1. THE PLATFORM
a. This online shop is owned by Hidro Orfão - Hydraulic Solutions, Lda., Portuguese tax number 504050931, with registered office at Rua Dionísio Rodrigues, n.º 110, 2415-801 Leiria, Portugal, and is available at www.hidraulica.pt. The address www.lojadehidraulica.pt redirects to the same shop.
b. Contacts: telephone +351 244 882 110 (call to the Portuguese national landline network); e-mail info@hidraulica.pt or geral@hidroorfao.pt.
c. In these Terms:
i. "Hidro Orfão" means the company identified above;
ii. "Customer" means anyone who places an order;
iii. "Consumer" means a Customer who is a natural person buying for purposes outside their trade, business, craft or profession. Where the purchase has a mixed use, the Customer is a Consumer provided the professional purpose is not predominant;
iv. "Professional Customer" means a Customer, whether a natural or legal person, buying for purposes of their trade, business, craft or profession.
2. PURPOSE AND SCOPE
a. Orders placed in this shop are governed by these Terms and Conditions, in the version in force on the date of the order.
b. By placing an order, the Customer declares that they have read and accepted these Terms, by ticking the corresponding box.
c. Hidro Orfão may amend these Terms by publishing a new dated version. Amendments apply only to orders placed after publication.
d. The rights granted by law to consumers, referred to in clauses 6, 7, 8 and 13, do not apply to Professional Customers.
3. REGISTRATION AND PASSWORD
a. Purchases may be made with a customer account or as a guest. In both cases, the Customer is responsible for providing correct, complete and up-to-date information.
b. Personal data is processed in accordance with the Privacy Policy.
c. The password is personal and must be kept confidential. Hidro Orfão has no access to Customers' passwords.
d. The Customer must contact Hidro Orfão immediately if they suspect misuse of their account. Hidro Orfão is not liable for orders placed with the Customer's account as a result of the Customer failing to keep the password with due care.
4. PRICES
a. Prices are shown in euros and include VAT at the legal rate in force. The price excluding VAT is also shown on each product page. For Customers logged in with a professional account, prices are shown excluding VAT, and VAT is added at checkout whenever it is due.
b. Handling and shipping costs are added to the price of the goods. They are set out on the "Shipping and handling costs" page and shown in the cart and in the order summary before the order is completed.
c. The minimum order value is €6.15 in products, including VAT at 23% (€5.00 excluding VAT).
d. The applicable price is the one stated in the order confirmation sent to the Customer.
e. In the event of an obvious pricing error, Hidro Orfão will inform the Customer, who may keep the order at the correct price or cancel it, with a full refund of any amount paid.
f. Hidro Orfão may change prices and shipping costs at any time. Changes do not affect orders already confirmed.
g. The prices in this shop apply only to online orders and may differ from those charged at the physical premises.
h. For sales to Professional Customers in other Member States of the European Union with a VAT number valid in the VIES system, the VAT exemption is applied at checkout, under the conditions stated there.
5. PAYMENT AND ORDER VALIDATION
a. Available payment methods:
i. Multibanco reference
ii. MB WAY
iii. Credit or debit card
iv. Google Pay
v. Apple Pay
vi. Bank transfer
b. Payment on delivery (cash on delivery) is not available.
c. The amount payable is the total shown in the order summary, which includes the price of the goods, taxes, handling and shipping.
d. All payments, except bank transfers, are processed by Ifthenpay, Lda., a payment institution. Hidro Orfão does not have access to or store card details.
e. Once payment is confirmed, the Customer receives a confirmation e-mail and the order is, as a rule, dispatched within 1 to 2 working days. This time is indicative and may vary depending on workload. For goods manufactured, assembled or customised to order, the lead time varies case by case and must be checked with Hidro Orfão before placing the order.
f. Hidro Orfão may refuse or cancel an order, informing the Customer and refunding in full any amount already paid, in the following cases:
i. the information provided is incorrect or cannot be verified;
ii. there are well-founded indications of fraud;
iii. payment is not received within 5 working days of the order;
iv. delivery to the address given is not possible;
v. the goods are unavailable, in which case clause 6.g applies;
vi. there is an obvious pricing error, as set out in clause 4.e.
g. The Customer is responsible for the invoicing details. An invoice that has already been issued can only be corrected as provided for in tax law.
6. DELIVERY
a. Orders are sent to the address given by the Customer, or collected at Hidro Orfão's premises in Leiria if the Customer chooses that option.
b. Estimated delivery times are set out on the "Shipping and handling costs" page and run from confirmation of payment.
c. The Customer can follow the status of the order in their customer area, where the carrier's tracking number is shown when available. This information may also be requested by e-mail.
d. For sales to Consumers, and unless another time has been agreed, delivery is made without undue delay and within 30 days of the conclusion of the contract at the latest. If delivery is not made within that period, the Consumer may ask for it to be made within an appropriate additional period and, if it is still not made, terminate the contract and be refunded within 14 days.
e. For sales to Consumers, the risk of loss of or damage to the goods passes to the Consumer only when the Consumer, or a third party indicated by the Consumer other than the carrier, receives the goods. If the Consumer chooses a carrier other than those offered by Hidro Orfão, the risk passes when the goods are handed over to that carrier.
f. For sales to Professional Customers, transport is at the Customer's expense and risk: the risk passes when the goods are handed over to the carrier, and Hidro Orfão will give the Customer the assistance needed to claim against the carrier.
g. If goods ordered are unavailable, Hidro Orfão will inform the Customer and refund the amount paid within 30 days of the date on which it became aware of the unavailability.
h. The Customer should check the condition of the packaging on delivery and, if there is visible damage, note it on the carrier's document and report it to Hidro Orfão as soon as possible. This check does not limit the Consumer's statutory rights.
7. RIGHT OF WITHDRAWAL (CONSUMERS)
a. The Consumer may withdraw from the contract, without giving any reason, within 14 days of the day on which the Consumer, or a third party indicated by the Consumer other than the carrier, receives the goods. If the order is delivered in several consignments, the period runs from receipt of the last item.
b. To exercise this right, the Consumer informs Hidro Orfão of the decision by an unequivocal statement, for example by e-mail to info@hidraulica.pt or by letter to the address given in clause 1. The Consumer may use the form at the end of these Terms, but it is not mandatory. If the statement is sent by e-mail, Hidro Orfão will acknowledge receipt within 24 hours.
c. The Consumer returns the goods within 14 days of the date on which the withdrawal was communicated, to: Hidro Orfão - Hydraulic Solutions, Rua Dionísio Rodrigues, n.º 110, 2415-801 Leiria, Portugal. The cost of returning the goods is borne by the Consumer.
d. Hidro Orfão refunds the payments received, including the initial shipping cost by the standard method, within 14 days of the date on which it was informed of the withdrawal, using the same means of payment as the purchase, unless otherwise agreed. The refund may be withheld until the goods are received or until the Consumer provides proof of having sent them.
e. The Consumer may inspect the goods, with due care, as they would in a shop. The Consumer is liable for any loss in value resulting from handling beyond what is normally allowed in a shop. The goods must be kept so that they can be returned in a proper condition for use.
f. In accordance with the law, the right of withdrawal does not apply to goods made to the Consumer's specifications or clearly personalised, such as hydraulic cylinders, manifold blocks, hydraulic power units, hoses assembled or cut to length and any other goods manufactured, assembled or customised to order.
g. This clause applies only to Consumers. Professional Customers have no right of withdrawal; they may return goods only in the cases provided for by law, in particular where the goods are defective or do not correspond to what was ordered (clause 8).
8. WARRANTY
Consumers
a. Hidro Orfão is liable to the Consumer for any lack of conformity of the goods that becomes apparent within 3 years of delivery.
b. A lack of conformity that becomes apparent within the first 2 years is presumed to have existed at the time of delivery, unless this is incompatible with the nature of the goods or with the nature of the lack of conformity. After that period, it is for the Consumer to prove that the lack of conformity existed at the time of delivery.
c. In the event of a lack of conformity, the Consumer is entitled to repair or replacement of the goods, at the Consumer's choice, unless the option chosen is impossible or would impose disproportionate costs. The Consumer is entitled to a proportionate price reduction or to termination of the contract in the cases provided for by law, in particular if conformity is not restored, if the lack of conformity reappears or if its seriousness justifies it. The contract cannot be terminated if the lack of conformity is minor.
d. If the lack of conformity becomes apparent within the first 30 days after delivery, the Consumer may immediately request replacement of the goods or termination of the contract.
e. To exercise these rights, the Consumer notifies Hidro Orfão of the lack of conformity by e-mail or by letter, stating the order or invoice number, and makes the goods available, with shipping costs borne by Hidro Orfão. Repair or replacement is free of charge and carried out within a reasonable time, which as a rule does not exceed 30 days.
f. Damage resulting from misuse, from incorrect assembly or installation by the Customer or by third parties, from accident, from normal wear and tear, or from alteration or repair of the goods by unauthorised third parties does not constitute a lack of conformity.
Professional Customers
g. The 3-year legal warranty does not apply to sales to Professional Customers. These sales are governed by the rules of the Portuguese Civil Code on the sale of defective goods: the Professional Customer must report the defect to Hidro Orfão within 30 days of becoming aware of it and within 6 months of delivery of the goods. The manufacturer's warranty, where one exists, also applies, under the conditions set by the manufacturer.
h. The Professional Customer is responsible for selecting the goods, for checking that they are suitable for the intended application and for their assembly and use by qualified personnel, in accordance with the manufacturer's specifications, in particular as regards permissible pressures, flow rates, temperatures and fluids.
i. Towards Professional Customers, Hidro Orfão's liability for a defect in goods is limited, at Hidro Orfão's choice, to repair or replacement of those goods or to a refund of the price paid for them.
j. Hidro Orfão is not liable, towards Professional Customers, for loss of profit, loss of production, downtime of machines, equipment or installations, dismantling and reassembly costs, contractual penalties or any other indirect loss.
k. The limitations in paragraphs i and j do not apply in the event of wilful misconduct or gross negligence on the part of Hidro Orfão, nor to damage to life, physical integrity or health, nor in any other case in which the law does not allow liability to be limited.
9. COMPLAINTS
a. The Customer may submit complaints by e-mail to info@hidraulica.pt or geral@hidroorfao.pt, or by letter to the address given in clause 1.
b. The Portuguese Electronic Complaints Book is also available at https://www.livroreclamacoes.pt.
10. INTELLECTUAL PROPERTY
a. The texts, images, illustrations, photographs, trade marks and other content of this shop belong to Hidro Orfão or are used with the permission of their owners, and are protected by law. They may not be copied or reproduced without permission, except for personal, non-commercial use.
b. Hidro Orfão seeks to keep the information in this shop correct and up to date. The essential characteristics of the goods are those stated on the product page on the date of the order.
11. FORCE MAJEURE
Hidro Orfão is not liable for delays or failures to perform resulting from circumstances beyond its reasonable control, such as strikes, wars, natural disasters or serious transport disruptions. In such cases it will inform the Customer as soon as possible. This clause does not affect the Consumer's rights under clause 6.d.
12. APPLICABLE LAW AND JURISDICTION
These Terms are governed by Portuguese law. The Portuguese courts have jurisdiction over disputes, without prejudice to the mandatory rules protecting Consumers, including the right of a Consumer residing in another Member State of the European Union to bring proceedings before the courts of their country of residence.
This is a translation of the Portuguese version of these Terms. In the event of any discrepancy, the Portuguese version prevails.
13. ALTERNATIVE DISPUTE RESOLUTION FOR CONSUMER DISPUTES
a. In the event of a consumer dispute, the Consumer may use an alternative dispute resolution (ADR) entity for consumer disputes. The competent entity is the consumer dispute arbitration centre for the area where the Consumer resides.
b. For areas not covered by another centre, the competent entity is CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo: Rua D. Afonso Henriques, n.º 1, 4700-030 Braga, Portugal; telephone +351 253 619 107 (call to the Portuguese national landline network); e-mail geral@cniacc.pt; www.cniacc.pt.
c. The list of ADR entities is available on the Portuguese Consumer Portal, at www.consumidor.gov.pt.
d. In accordance with the law, consumer disputes of a value up to €5,000 are subject to mandatory arbitration or mediation when the Consumer chooses to submit them to a consumer dispute arbitration centre.
14. ELECTRONIC COMPLAINTS BOOK
The Portuguese Electronic Complaints Book is available at https://www.livroreclamacoes.pt.
ANNEX - WITHDRAWAL FORM
(Complete and return this form only if you wish to withdraw from the contract.)
To: Hidro Orfão - Hydraulic Solutions, Lda., Rua Dionísio Rodrigues, n.º 110, 2415-801 Leiria, Portugal; info@hidraulica.pt
I hereby give notice that I withdraw from the contract of sale of the following goods:
Goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:
Signature (only if this form is sent on paper):
